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How can I cancel a booking?
When can I cancel a booking?
What is tourist tax?
Do prices include meals?
When do I receive the confirmation of my booking?
How can I pay?
Can I make secure payments via the Stayokay site?
Is there a discount for children?
Why aren’t all the room types in a hostel available for booking?
When will I get a confirmation of my booking?
Are there any cases in which I have to pay for a child aged 0-2?
Is there a limit to the amount of nights I can book?
How can I change my booking?
Cancellation terms groups
How much does a room cost?
Do I need a HI card / Stayokay card to stay in one of your hostels?
What is a Stayokay card?
Do you also have Stayokay Family Cards?
What kind of rooms does Stayokay have?
How can I make a reservation for a foreign hostel?
What is the minimum age to stay at your hostel?